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State Website Vendor Tyler Technologies Leaves Government Sites Dark

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Tyler Technologies leaves state website dark for 18 hours

WV.gov suffered a major outage Thursday that impacted many state departments including the Governor’s office, State Police, Homeland Security, and the DMV. The initial outage was noted at 1:30 pm, some 18 hours later services are still not completely restored.

The outage was a result of the state vendor Tyler Technology West Virginia Primary Data Center losing internet service due to a large Fiber Line being cut in the DC Metro Area. 

We reached out to the vendor and received this response at 8:10 pm from Tyler Technology Senior Media Relations Specialist, Karen Shields:

Our network vendor has confirmed that fiber connections have been severed in the Washington D.C. area, impacting us as well as other organizations.

We are supporting our partners in West Virginia and at this time do not have an estimated time of resolution. We are in close contact with our vendor and will update our partners as we learn more.”KAren Shields, Senior media relations specialist

This morning at 7:13 am NIC the parent company to WV Interactive that shares Office space with Tyler Technologies on Hale Street provided an update that services were partially restored overnight with the exception of driver’s license renewals and voter registration.

Most small businesses have the option of using a redundant source for their web services. Certainly, government sites like WV.gov should use similar simple technology solutions that can maintain communication with the public should an emergency occur. WV.gov hosts updates from the governor, the West Virginia State Police, and Homeland Security. Social media sites for the agencies were silent on the issue.

According to WV Checkbook, West Virginians spent $1.5 million this year on website maintenance alone. This does not include other data fees and even some transactional fees that are paid to the website’s vendors.

Most basic data center design includes redundant Internet entry points to prevent issues like a cut fiber from disrupting service. The service was partially restored this morning after the site was moved from the DC metro datacenter to a datacenter in Plano Texas, the primary office location for Tyler Technologies.

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  • Staff Writer

    From the WV Statewide News Team. Articles depicting “Staff Writer” indicate the content was prepared by several members of the news team.

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From the WV Statewide News Team. Articles depicting "Staff Writer" indicate the content was prepared by several members of the news team.